Frequently Asked Questions & Policies

The Surf Suites is designed to be a calm, comfortable, and practical oceanfront place to stay. Policies are in place to ensure a pleasant experience for all guests and to preserve the relaxed atmosphere of the property.

Keep reading for more information to help you plan a comfortable stay at The Surf Suites on Wrightsville Beach. If you have questions not answered here, the front desk team is always happy to help.

Policies

All rooms, balconies and common areas are non-smoking.
Please have a valid photo ID ready at check in matching your reservation and form of payment.
Check-In 4 pm. Check-Out 11 am. Early check-ins and late checkouts cannot be guaranteed.
Minimum age requirement is 25.
One parking space is included with each suite rental. Extra vehicle parking is subject to availability and not guaranteed; if not available, public paid parking is nearby.
NO pets allowed!
48 Hour Cancelation Policy.
Room assignments can not be moved the day of check-in for operational purposes; any special requests must be communicated prior to your date of arrival and are not guaranteed.

Pre-reserved rooms are subject to change without notice.
Reservations booked thru 3rd Party websites and our website are assigned based on rotation, specific request are not guaranteed.
Corporate and group/wedding rates are available at many times of the year; please call for details.
Please add $10 per day for each additional person over the age of 12, or $50 per week.
Additional Vehicles subject to $10 per day charge.
Pool open from April 1st to Oct 31st.
We do not provide shipping for left behind items; if found, items will be held for 30 days for pickup.

FAQs

Amenities

Is Wi-Fi available?

Yes. Complimentary Wi-Fi is available throughout the property and in all suites.

Do the suites have kitchens?

Yes. Every suite includes a fully equipped kitchen with a full-size refrigerator, stove, oven, microwave, dishwasher, and coffee maker with basic cooking utensils and place settings for four.

Are linens and housekeeping included?

Yes. Daily linen and maid service are provided during your stay.

Is the pool open year-round?

Our pool is open from April 1st – October 31st.

Is there a lifeguard on duty at the pool?

There is no lifeguard on duty. All children must be supervised. Swim at your own risk.

Is there an oceanfront pool?

Yes. The property features a private, oceanfront freshwater pool with a sundeck and shaded gazebo. Our pool is open from April 1st – October 31st.

Do all suites face the ocean?

Yes. Every suite is oceanfront and includes a private balcony or patio facing the beach and Atlantic ocean.

Arrival & Departure

Can I change my room assignment at check-in?

Room assignments can not be moved on the day of check-in for operational purposes. Any special requests must be communicated prior to your date of arrival and are not guaranteed.

What do I need to know for check-in/check-out?

Please have a valid photo ID matching your reservation name and form of payment ready at check-in. Check-in begins at 4:00 pm, and check-out is by 11:00 am.

What time is check-in and check-out?

Check-in begins at 4:00 pm, and check-out is by 11:00 am. Early check-in and late check-out are not guaranteed, as suites must be prepared between stays.

Parking & Transportation

Are there parking fees for additional vehicles?

Additional parking fee: $10/day per vehicle (one parking permit is included with your reservation).

Is parking available?

Each suite includes one free parking space. Additional vehicles may be accommodated depending on availability and incur a daily fee of $10/day. Paid, public parking may be available nearby, though it is limited during the summer.

Property Policies

I think I left something behind during my stay. Is there a lost and found?

Items left behind are held for 30 days. Guests are responsible for pickup arrangements. Shipping is not provided.

Are there fees for additional guests?

Additional guest fee: $10 per day for each person over the age of 12, or $50 per week.

Is the property non-smoking?

Yes. All suites, balconies, and common areas are non-smoking.

Are pets allowed?

No, The Surf Suites is a pet-free property. This policy helps maintain comfort for guests with allergies and ensures a clean, quiet environment for everyone. Service dogs are permitted in accordance with applicable law.

Reservations & Cancellation

Do you offer adjoining rooms for group bookings?

Adjoining suites for larger families and groups are available. Please call (910) 256-2275 for availability.

Is there a cancellation policy?

Reservations must be canceled at least 48 hours prior to arrival to avoid charges. Specific cancellation terms may vary by season or booking source. Reach out to us directly to cancel your reservation.

Are there corporate, group, or wedding rates?

Corporate and group/wedding rates are available at many times of the year; please call (910) 256-2275 or visit our Weddings page for details.

Can I reserve a specific suite?

Our suites are assigned to reservations based on rotation (whether you book on our website or a third-party site). As a result, we cannot guarantee a specific suite, but we will do our best to accommodate your request. Pre-reserved rooms are subject to change without notice.

Is there a minimum age to book a suite?

Yes. Guests must be 25 years of age or older to reserve and stay at the property.

Suites